A military wife captured the moment she confronted a Starbucks employee for making a copy of her credit card and spending $200 at a local grocery store… who then admitted to the theft.
Juana Martinez, 25, and her brother arrived at the drive-thru at Starbucks in Lakewood, California, where the mother-of-three then accused the barista of taking her credit card details on New Year’s Day.
She tells the 19-year-old cashier that she was caught on camera trying to buy groceries with the stolen card details – and the young worker immediately admits her crime and begins apologizing profusely.
Juana Martinez (left) approached the drive-thru window at Starbucks, the cashier (right) greeted her and handed her the order and her card. She immediately started accusing the cashier of taking her credit card details and called her a ‘fraud’
Martinez, whose children are aged two, five and six, told Daily Mail Online that due to the theft, she was unable to pay her rent.
She explained that both she and her husband, who is in the military and has been stationed in Lakewood work hard to provide for their children.
‘That was our rent money,’ she said. ‘My husband is in the military and I go to school. We both work our butts off to bring home money, I guess that’s why it hit me harder.’
Martinez added that the Starbucks worker had taken her card with her when she claimed to need more receipt paper and was gone for around a minute. But when she returned, she did not have receipt paper, Martinez added.
‘I’ve worked in retail, you don’t take someone’s card for that long. She came back and was really nervous.’
Martinez added that the following day, she received a text message about the transaction at the grocery store. When she called, an employee there described the woman who attempted to buy the groceries.
‘He said she was very suspicious,’ Martinez added. ‘He described her and I knew it was the girl from Starbucks.’
Juana Martinez (pictured) told Daily Mail Online that she was unable to pay rent due to the theft
Martinez confirmed to Daily Mail Online that she has reported the incident to police.
The video, which her brother Brian Espinoza, posted on YouTube on Sunday, quickly went viral and has had nearly 150,000 views since.
The clip starts with Martinez’s brother asking her what she’s going to say to the cashier. She replies: ‘We’re gonna get even, that’s what we’re gonna do.’
She adds: ‘I’m going to say, I hope them $212 were worth it of groceries yesterday because I filed a f****** police report and your corporate already knows about it.’
As they approached the drive-thru window, the cashier greets Martinez and hands her the order along with her credit card.
Martinez tells her: ‘So we got you on camera yesterday at Ralph’s for $212, so just know that the cops are coming up here.
‘They recorded your a** and everything. You took a copy of my f****** card the other day on New Year’s Day. You know what you did.’
The cashier was shocked and immediately apologized, but she insisted that she admit what she had done.
‘So what are you sorry about? That you took f**king money from me and my kids? What are you sorry about?’
The customer told the cashier that she was going to press charges and the employee began apologizing saying that she was ‘really good’
The 19-year-old cashier desperately asked her not to press charges and offered to give her the money back
The cashier responds: ‘I’m sorry that I took money from you and your kids. I’m sorry that you had to come up here. I’m sorry that this is inconvenient for you.
‘I am a good child. I swear I am really good. I really do go to school. I’m 19. I play soccer.’
Martinez asked her how she even made a copy of her card and the cashier admits she ‘took the numbers actually’.
The cashier desperately asks her not to press charges and offers to give her the money back.
Pleading that she was unable to get the money, Martinez cut her off and says: ‘You went through the $212. You come to Starbucks to get coffee, not to get robbed.’
Martinez’s brother posted the video on social media, writing: ‘My sister went to Starbucks one day and noticed the cashier taking longer than normal with her card.
‘A few days later a couple hundred dollar transaction was taken out of her account. She didn’t want to accuse anyone until she knew for sure.
‘She noticed the cashier right away since she goes there regularly. She had to make a stop there and embarrass her life before reporting it to the police.
‘I almost feel bad for the girl but she robbed the wrong person. Keep an eye out folks, even if it’s at your friendly neighborhood Starbucks.’
A spokesman for Starbucks confirmed to Daily Mail Online that the cashier has been fired.
He said: ‘We were extremely troubled to learn of this incident and are working directly with the customer to address this situation.
‘This experience is completely unacceptable, but is by no means indicative of the otherwise outstanding customer service that we provide our customers daily. We value our customers’ trust and have internally taken immediate steps to address and respond to this issue.
‘I can confirm that this partner (employee) no longer works for Starbucks.’